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'Thank you very much for keeping me up to date about the posting and forwarding the tracking code to me. I appreciate such good service. I have purchased the items as birthday gifts and am confident that all recipients will be thrilled and amazed by such magical  presents.' KP Yorkshire .........it only took one day to arrive. And I manage to brew a pot of tea today, it really taste good with this pot, definitely a excellent quality Yixing pot. I also appreciate your card with all the instructions, they’re very easy to follow and useful. I hope you’ll continue to receive good comments from your customers and all the best! ZLC London  1st Class service or what,ordered yesterday pm and drinking tea from my gorgeous new mug NOW !   P.B. Kent   (Series'A'Mug) Just to inform you my parcel (Gift set) arrived this afternoon and its stunning. DL Yorkshire 'many thanks for the good product and great service' CP,France 'am sat having a great Wild Grey,just bought at Chatsworth,absolutely amazing,thank you. M.B. Derbyshire  Thank you so much! I'm sure my parents will love it. It's so difficult to find interesting gifts from places that are willing to gift-wrap. Shipping presents from the US is very expensive these days so I was excited to find your site. S. B. California,USA Just wanted to say thank you for the fantastic updates as to how my order was going. My set arrived in the post today and is absolutely brilliant. Currently sat wrapping xmas presents whilst drinking tea. Thanks again! T.T. Hampshire I have just recieved my parcel and I am very pleased with it. I had to open it and have a look.  What a great little gift. Will deff be shopping here again, Thank you for getting it to me so soon, SW Yorkshire  I've submitted another order for teas today and will happily go on using your products and spreading your fame. When your package comes, I'll drink to you, in tea, of course.  ER Kent  Hi just received my order and wanted to  express how pleased I am! It looks beautiful! Hadn't expected gift wrapping and as is for a gift tomorrow, was very pleased, I look forward to seeing it when it is unwrapped! Many thanks.J.W. Essex I received the package today at about 11am! Brilliant! The packaging and little touches such as golden stars and everything was excellent!! :) We both tried the flying snow today and it tastes sooo niceeeee!! the teapot is absolutely cute and adorable!! I LOVEEED EVERYTHING!!! THANK YOUUU!!! It's arrived safe and sound. Thank you very much, I'm well pleased. P.A. Derbyshire Just to let you know  we received the tea!! Thanks so much we are delighted with them and so will our customers! We were v impressed with your speedy service.   We'll be in touch with another order v soon. CW Sheffield   my new teapot ( Fran) arrived yesterday, such quick service! You even bubble wrapped my selection of teas. I loved the Formosa Lapsang Souchong. It will be the perfect replacement for some of the strong coffees I drink at school (it really is true what they say about teachers). The filter system in the teapot works wonderfully and the thought they have taken over elements of the design was great. Thank you Tea Experience. MB Derbyshire   My tea blooms were so sumptuous ! I made the Sweet Osmanthus into a sorbet. YUM ! PP Yorks   I am drinking a mug of liquorice tea from The Tea Experience it is AMAZING ! V.  South Yorkshire   Just a few short lines to thank you for my teapot. Your service is exemplary - speedy and courteous. I must also thank you for your honesty in refunding the excess postage ! I will not hesitate to buy from you again.  Yours sincerely,  MB   Thank you for the update. I will keep an eye out for my parcel. And thank you for your outstanding customer service ! RC   I just wanted to write back thanking you for the excellent service from the Tea Experience. The teapot arrived very promptly, was very well packaged and the pot itself is exquisite. The tracking number notification (not automated) and the presentation box were nice, unexpected touches. I'll definitely shop at the tea Experience again. DM Norfolk   Order arrived! Many thanks for the very quick andf great service ! Green Kombucha all the way !!!!! DD Harrogate   I just wanted to say thank you very much for my order which I received yesterday after only ordering with you yesterday lunchtime - very impressive service! I'm looking forward to sampling the various varieties now ! I really like the packaging,it looks very smart and absolutely perfect as gifts. T.O.  S Yorks.   I'm sitting down now withe best cup of Earl Grey erver - tea bags will be going in the bin ! Thanks for great,prompt service. A.P. Wales   It arrived today and looks lovely! I’m seriously impressed with your teas, your service and your thoughtful packaging.Consider yourself as having a new permanent customer! Great company,  SH Rutland         Thank you for your excellent service! I'll be sure to tell my tea loving friends about you. HR Hertfordshire  Got Peppermint tae from you last Sunday and some other teas. They are a really nice flavour, the best I've had. Thanks. SW Derbyshire

Just wanted to say how great the service was following my order lkast week and above all else the tea is fantastic DM Derbyshire

Thank yu for your lovely customer care and yuumy tea. I will be ordering again as your teas are really special. EC Berks


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HOME » Shop » Conditions of Use
We'll be out and about in May - The Great British Food Festival at Hardwick Hall in Derbyshire, The Derbyshire Food and Drink Festival at Kedleston Hall near Derby and Nottingham Castle. Hope to see some of you there too.

Conditions of Use

Conditions of Use

The Tea Experience aims to provide the best customer service and the terms and conditions below are designed to help meet this aim.

1. Despatch
The aim is to despatch goods within 3 working days from the date of ordering. Should an item be out of stock and despatch cannot be undertaken within 7 days you will be advised by email as soon as possible after receiving your order. You will be offered a full refund, or partial shipment of the order.

2. Refunds
If any item you purchase from us fails to meet your complete approval please return it to us in the original condition within 30 days of receipt and we will give a full refund of the original costs ( cost of the item/s and postage originally paid only ). Customers from the European Union are entitiled to a statutory cooling off period of 7 working days.

3. Damage
Every effort is made to ensure your order will travel through the delivery system without any problems. Very occasionally damage may occur and every effort will be made to sort out any such problem with you quickly and efficiently.
In the case of damage or descepancies between the product or product description please contact info@teaexperience.co.uk.
In the case of damage you may be asked to send a written description together with a photograph via email. Alternatively you may be requested to return the item including the original packing materials. In this instance the return postage would be returned to you once the goods have been received.

4. Pricing and availability
Every endeavour is made to ensure prices and stock availability are accurate. Occasionally when these are not up to date and we reserve the right to change them without prior notice.
The hand crafted teapots are bought in only small quantities and we endeavour to keep the availability list up to date. As each pot is handmade there may be slight variations to the photograph used for display and promotion. If you require a photograph of the actual teapot you would be sent please contact info@teaexperience.co.uk prior to ordering. A photograph will then be taken of the post and emailed to you.

Postage is calculated according to the weight of the packed item/s and is not included in the item display price.
V.A.T is not added to the price displayed.

5. Customs
If you order for delivery outside the UK, you are responsible for ensuring compliance with the laws of the country to which the item/s is/are to be delivered and for paying all applicable customs duties,taxes and import charges.

6. Your account
If you choose to use this website you are responsible for maintaining the confidentiality of your account, password and for restricting access to your computer, thereby preventing unauthorised access to your account. You agree to take responsibility for all activities that take place under your account or password. You must take all necessary steps to ensure the confidentiality and security of your password.

You must inform us without unreasonable delay if you have reason to believe your password has become known to anyone else or if the password is being used or likely to be used in an unauthorised manner.

Please ensure that the details you provide The Tea Exeperience with are correct and complete and inform The Tea Experience immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided The Tea Exeperience with in the 'my account' area of the website.

The Tea Experience reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

7. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

8. Losses
The Tea Experience will not be responsible for any loss arising from the use of this website or in repsect to the purchase of any goods.

9. Governing law and jurisdiction
These Terms and Conditions are in accordance with current laws of England and Wales.

10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time without prior notice.

11.Company details
Ann Davis - Director -Sole Trader
The Tea Experience, 16 Broughton Road, Bessacarr, Doncaster. DN4 7HF
Tel: 01302 538906

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